Spare parts
Jackets
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You can proceed as such:
Here you will find the replacement parts we can offer for your product. Below you'll find step-by-step instructions on how to get the right spare part quickly:
In this case, please send us a request including all the necessary information via our Chat. You can access it by clicking on the icon at the bottom right of the page.
To process your request, we will need your order number or a picture of the proof of purchase, a picture of the issue encountered, an exact designation of the product as well as your current your shipping address.
If the requested spare part is available for shipment, we will immediately send it to the address you provided. You will also receive a separate confirmation by email once it has been shipped.
Couldn't find a spare part in the listed options?
If the spare part you need is not available, we will do our best to find a quick solution and will get in touch with you!
We offer the following spare parts:
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Most frequently asked questions
How do I replace the puller on my jacket?
If the cord on the metal zip of your jacket tears, contact us via our Help Chat on the bottom right. We'll be happy to send you a new cord that you can easily thread through the eyelet of your metal zip.
A seam on my jacket has come undone
Our jackets are made to accompany and keep you warm in your daily life — whether you're simply heading to work or out hiking in nature. Over time, everyday use may leave small marks, despite the material’s durability. A small hole or a loose thread at the seam can, however, be quickly repaired.
With just a few minutes of your time, a thread in the same colour as the jacket, and a needle, you can of course take care of the mending yourself with a bit of patience. But if that seems too tricky, don't hesitate to visit a local tailor. For a professional, it won't be a problem and should be fixed in no time.
If you have any questions, do not hesitate to contact us through our Helpchat and send us pictures of your jacket.
How can I best clean my fleece jacket?
Our fleece jackets can be washed on a normal cycle at 30°C or by hand. They cannot be tumble-dried and must not be ironed.
Of course, you can wash your fleece jacket once before wearing it for the first time, but this is not required.
How can I best clean my rain jacket?
We don't recommend machine-washing jackets, as the shape can be altered over time. A simple wipe is usually enough to remove the dirt. If you consider washing the jacket to be imperative, first turn it inside out, zip it up and select the delicate wash cycle. Do not iron or tumble dry the jacket.
Please note: To protect the material, our rain jackets are supplied with white paper for protection. The paper may leave traces of white dust on the jacket. However, these ‘stains’ are easily removed with a soft, damp cloth and do not constitute a defect in the material.
How waterproof is my 3-in-1 jacket?
Our 2-in-1 jackets are waterproof to 10000 millimetres.
Should I waterproof my rain jacket or renew the protection?
The jacket already has a so-called rubber layer that makes it waterproof and prevents it from becoming soaked. Our jackets are made entirely of PU, so they are very easy to maintain and wipe clean.