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Spare parts
Sunglasses
You can proceed as such:
Here you will find the replacement parts we can offer for your backpack. Below you'll find step-by-step instructions on how to get the right spare part quickly:
In this case, please send us a request including all the necessary information via our Chat. You can access it by clicking on the icon at the bottom right of the page.
To process your request, we will need your order number or a picture of the proof of purchase, a picture of the issue encountered, an exact designation of the product as well as your current your shipping address.
If the requested spare part is available for shipment, we will immediately send it to the address you provided. You will also receive a separate confirmation by email once it has been shipped.
Couldn't find a spare part in the listed options?
If the spare part you need is not available, we will do our best to find a quick solution and will get in touch with you!
We offer the following spare parts:
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The most frequently asked questions about care & cleaning
Each person has a unique face shape. So your new glasses may need some adjustment to your face first. You may also find that your glasses start to slip after a while. Opening and closing them, putting them on, tucking them into your shirt, etc. can cause the temples to loosen slightly. But this is not a problem, especially for our acetate glasses and our glasses with nose pads! :-)
When it comes to making glasses, acetate is particularly advantageous because of its lightness, as the glasses are not too heavy for the bridge of your nose. Acetate allows for excellent customisation of the fit, as it only needs to be slightly heated to bend and adapt. By adapting the nose pads, you can adjust the fit of your glasses to suit you.
Don't hesitate to visit one of our shops or an optician near you to fit your glasses perfectly to the shape of your face.