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Spare parts
Backpacks & Bags
You can proceed as such:
Here you will find the replacement parts we can offer for your backpack. Below you'll find step-by-step instructions on how to get the right spare part quickly:
In this case, please send us a request including all the necessary information via our Chat. You can access it by clicking on the icon at the bottom right of the page.
To process your request, we will need your order number or a picture of the proof of purchase, a picture of the issue encountered, an exact designation of the product as well as your current your shipping address.
If the requested spare part is available for shipment, we will immediately send it to the address you provided. You will also receive a separate confirmation by email once it has been shipped.
Couldn't find a spare part in the listed options?
If the spare part you need is not available, we will do our best to find a quick solution and will get in touch with you!
We offer the following spare parts:
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The most frequently asked questions about care & cleaning
In the following video, we will show you how you can change the puller on your backpack at home.
To do this, you'll need a pair of small pliers, a soft, thin cloth (such as an eyeglass cloth) and the new puller.