Frequent questions

Extended returns period

  • Christmas Returns

    We've specially extended our returns period for the Christmas season, so you can shop your Christmas presents without risk. All orders placed between November 17th, 2017 and December 24th, 2017 (inclusive) may be returned until January 7th, 2018 (inclusive) for a full refund, subject to our returns conditions. This returns guarantee does not affect your statutory rights which you can find in § 3 (1);(2) of our terms and conditions.

Black Weekend

    • Black Weekend offer

      You do not need a discount code to receive this offer. The offer is valid for all products that are specifically marked and already reduced on the website. The Black Weekend Deal cannot be combined with other discounts.

Order

  • Customer Account

    You can create a customer account to keep track of all your orders. Of course you can also order without having a customer account. If you have further questions about your account, please contact us via our contact form.

  • Payment

    Bank Transfer/Prepayment

    After we’ve received your order successfully, we’ll send you an automatic order confirmation via Email. There you will find the amount due and our bank details. Please note your order number as payment reference so we can connect your payment to your order as quickly as possible.

    Europe

    Account Name: Kapten & Son

    Payment reference: your order number

    BIC (SWIFT): MHSBDEHB

    IBAN: DE12 2023 0800 0000 1325 00

    As soon as our system has connected your order to your payment, we continue with the further process.

    PayPal

    To be able to pay via Paypal you will need a free Paypal account. Paypal offers various payment options and insures orders up to € 500. If you want to pay your order via Paypal, you will be forwarded to Paypal and asked to log in your account or register yourself. Now just select the desired payment method (Paypal balance, debit or credit card) and confirm the payment. After that we will receive a confirmation from Paypal and ship your goods as soon as possible.

    Credit Card

    Feel free to pay with your credit card in our online shop. Our payment provider Paymill ensures a convenient and safe payment process directly in the check-out process. Only after your order is completed we will charge your credit card.

  • Redeem a voucher

    You can redeem your voucher at the end of your order (in “shopping cart”) by entering your personal voucher code in the “Voucher” field. Only one voucher can be redeemed for each order. If you have serveral vouchers and would like to combine them, please use our contact form and reach out to our service crew.

  • Can I exchange my order?

    You can only change your order, if you haven’t paid yet. In this case, please contact us through our contact form and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

  • Can I cancel my order?

    You’ve spontaneously decided to go for a different product? If you’ve already paid, there is unfortunately no possibility to cancel your order. As soon as you’ve received your order, you can of course make use of your right of revocation and send the products back to us. If you’ve chosen bank transfer as your method of payment, but haven’t transfered the amount yet, we can still cancel your order. In this case please fill out our contact form.

  • Status of my order

    After placing your order, you receive an automatic order confirmation. If you have payed via bank transfer, please transfer the amount within the next few days. If you’ve payed your order directly, it will immediately be passed on to to our shipping providers. As soon as your products have been transferred to DHL, you’ll receive another confirmation with the consignment number. For order under € 50 there is no consignement number. A few days after receiving the mail you can finally open the door to the postman with a big smile on your face and show your Kapten & Son product to the world. By letter mail it’s enough to through a happily glance into your post box. You didn’t receive an order confirmation? Maybe you’ve accidentally made an typing error. Reach out to us via our contact form and we’ll tell you if we’ve actually received your order.

Shipping/Delivery

  • Shipping

    Your package is being delivered by DHL and usually arrives within 3-5 working days. Of course we are trying to process every order as quickly as possible. Please note that delivery times to foreign countries can vary.

    We deliver to the following countries: Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Czech Republic, UK, Hungary, USA, Cyprus

    Please note that there may apply customs duties for deliveries outside of the EU.

    The table below gives you an overview of how long you package will be on the way to you from the moment we hand it over to the DHL.

    CountryShipping costsShipment time
    Germany

    free of shipping costs

    1 - 3 Working days
    Austria free of shipping costs 1 - 3 Working days
    Switzerland free of shipping costs 1 - 3 Working days
    United Kingdom free of shipping costs 1 - 3 Working days
    France free of shipping costs 1 - 3 Working days
    Italy free of shipping costs 1 - 3 Working days
    Spain free of shipping costs 1 - 3 Working days
    Rest Europe  Orders above 60 € have free shipment (Otherwise 4,90 €) 1 - 3 Working days
    Norway  Orders above 60 € have free shipment (Otherwise 4,90 €) 10 - 12 Working days
    United States, Canada & Japan  Orders above 80 $ have free shipment (Otherwise 5,40 $) 1 - 3 Working days

     

  • I want to change my address

    Changing your address is just in some cases possible. Our Service Crew can tell you, if we are able to change your address. Use our contact form to get in touch.

  • Track your Order

    With your shipping confirmation, you’ll receive an consignment number, that you can enter under the following link, to check the status of your parcel. After the shipping confirmation, it can take up to 24 hours, till the system has registered your parcel with DHL. Should the status of your order be stuck for over two weeks, please contact or service crew over the ‘Contact-Function’.(bottom right screen corner) Please be aware, that there is no possibilty to track orders under 50€.

Revocation

  • How do I return items?

    You can revocate Kapten & Son products, that you’ve ordered in our online shop within 14 days after receiving the order. Inform us about your revocation by using our online return form. https://kapten-son.com/int/rma/ Please send the products within 14 days to the following address:

     

    Kapten & Son

    Alter Fischmarkt 12

    48143 Münster

    Germany

     

    As soon as we’ve received your return, we will refund the amount via the same payment method you’ve used. Please be aware, that the return costs are borne by the buyer and we don’t cover them in case of revocation.

  • How can I change my product?

    You’ve sudenly fallen in love with a different model and would like to change the one you’ve ordered? Of course, that is possible. Since we don’t do direct exchanges due to logistical reasons, you have to revocate your product. As soon as we receive the return, we will refund the amount to your account. With the refund you can order your new prefered product.

Complaint/Warranty

  • Warranty

    Kapten & Son stands for quality and long life duration. Therefore we guarantee you a warranty of 24 months from the date of purchase of your Kapten & Son products. This exists additionally to the legal warranty. Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases please reach out to our Service Crew via our contact form https://kapten-son.com/int/rma/. We will try to get in touch with you as quickly as possible and find a solution for the problem.

    Warranty does not cover:

    1. Any kind of damage concerning the battery or straps of every kind

    2. Damage caused by incorrect usuage and accidents (e.g. shock, fall, high water intrusion, scratches on glas)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolongue through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as voucher when reclaiming the product.

  • Incorrect Delivery

    If you’ve received a different product than ordered, please contact our Service Crew via the contact form.

  • Retail Purchasing

    If you’ve bought your product at one of our retail stores, please refer to them in case of return or warranty claims. Products, that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina / Campus

  • Product information

    Clockwork: Quarz clockwork by the suisse company RONDA

    Case:

    Sizes:

    Diameter Campina 36mm

    Diameter Campus: 40mm

    Height: 7mm

    Glas: Hardened mineral glas

    Backside: screwed stainless steel panel with elegant Kapten & Son gravure

    Waterproofness: 5 ATM waterresistant

    Warranty: 24 months

  • How do I change my straps?

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • How do I adjust the length of my mesh strap?

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions till you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.
     

    https://www.youtube.com/watch?v=9iK0FTIrKzg

  • How do I clean my nylon straps?

    You can clean your Kapten & Son nylon strap in the washing machine. We recommend a cold wash program.

Questions about our PURE watch

  • Product details

    Case: STAINLESS STEEL 316L nickel-free

    Movement: Miyota GL20 Japanese Quartz Movement

    Diameter: 38 mm

    Case Size: 6 mm

    Glass: hardened mineral glass

    Back case: stainless steel panel with elegant Kapten & Son engraving

    Waterproofness: 3 ATM

    Guarantee: 24 months

Questions about our sunglasses:

Gift Card

  • How do I redeem my Gift Card?

    You can redeem your Kapten & Son Gift Card on your order easily. It is valid for all our products - whether you'd like to order a backpack, a watch, some sunnies or a new watch strap. During checkout and after you entered your address, you have the chance to check your order. Beneath the ""Buy now""-button you can click on an ""To Coupon Entry""-option. After clicking that option, an input field opens up where you can enter you individual discount code found on your Gift Card. Choose ""Apply Coupon"" to redeem your discount. Now you can place your order. Enjoy your new favorite accessory!
    Be aware that you can only redeem one Gift Card per order. You can't combine the Gift Card with promotional codes.

  • What happens with my remaining balance?

    In case that you do not use the entire balance of your Gift Card on one order, you can apply the remaining balance on another one. Simply re-enter your discount code during checkout. If you have any further questions do not hesitate to get in touch with our customer service.

  • The balance of my Gift Card only covers parts of my order.

    If you want to redeem your Gift Card but your balance does not cover the entire order value you can simply choose another payment method to settle the remaining amount due.

  • I haven't received my Gift Card yet.

    Please check whether the amount of purchase for the Gift Card has already been deducted from your credit card/account or not. We will dispatch your Kapten & Son Gift Card only after we received your payment. Afterwards, the Gift Card "to go" shall be in your e-mail's inbox within just a couple of minutes. It might take a little longer with some e-mail providers. Check back again after 2 - 3 hours and you should have received your Gift Card "to go" by then. Regarding the hardcopy version of the Kapten & Son Gift Card, please be aware of the postal delivery time. You can find out the estimated delivery time on the product page beneath the item.