Frequent questions

Order

  • Customer Account

    You can create a customer account to keep track of all your orders. Of course you can also order without having a customer account. If you have further questions about your account, please contact us via our contact form.

  • Redeem a voucher

    You can redeem your voucher at the end of your order (in “shopping cart”) by entering your personal voucher code in the “Voucher” field. Only one voucher can be redeemed for each order. If you have serveral vouchers and would like to combine them, please use our contact form and reach out to our service crew.

  • Can I exchange my order?

    You can only change your order, if you haven’t paid yet. In this case, please contact us through our contact form and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

  • Can I cancel my order?

    You’ve spontaneously decided to go for a different product? If you’ve already paid, there is unfortunately no possibility to cancel your order. As soon as you’ve received your order, you can of course make use of your right of revocation and send the products back to us. If you’ve chosen bank transfer as your method of payment, but haven’t transfered the amount yet, we can still cancel your order. In this case please fill out our contact form.

  • Status of my order

    After placing your order, you receive an automatic order confirmation. If you have payed via bank transfer, please transfer the amount within the next few days. If you’ve payed your order directly, it will immediately be passed on to to our shipping providers. As soon as your products have been transferred to Fedex, you’ll receive another confirmation with the consignment number. For order under € 50 there is no consignement number. A few days after receiving the mail you can finally open the door to the postman with a big smile on your face and show your Kapten & Son product to the world. By letter mail it’s enough to through a happily glance into your post box. You didn’t receive an order confirmation? Maybe you’ve accidentally made an typing error. Reach out to us via our contact form and we’ll tell you if we’ve actually received your order.

Shipping/Delivery

  • Shipping

    Your package is being delivered by Fedex and usually arrives within 3-8 working days. Of course we are trying to process every order as quickly as possible. We're currently shipping to the US and Canada.

  • I want to change my address

    Changing your address is just in some cases possible. Our Service Crew can tell you, if we are able to change your address. Use our contact form to get in touch.

  • Track your Order

    With your shipping confirmation, you’ll receive an consignment number, that you can enter under the following link, to check the status of your parcel. After the shipping confirmation, it can take up to 24 hours, till the system has registered your parcel with Fedex. Should the status of your order be stuck for over two weeks, please contact or service crew over the ‘Contact-Function’.(bottom right screen corner) Please be aware, that there is no possibilty to track orders under $50.

Revocation

  • How do I return items?

    You can revocate Kapten & Son products, that you’ve ordered in our online shop within 14 days after receiving the order. To do so send us an email at service@kapten-son.com and inform us about your revocation. Of course you can also tell us via phone or mail. Please send the products within 7 days to the following address:

     

    Kapten & Son LLC

    134 N 4th Street


    Brooklyn, NY 11249

    USA

     

    As soon as we’ve received your return, we will refund the amount via the same payment method you’ve used. If you’ve paid via bank transfer, please add you bank details to the package. Please be aware, that the return costs are borne by the buyer and we don’t cover them in case of revocation.

  • How can I change my product?

    You’ve sudenly fallen in love with a different model and would like to change the one you’ve ordered? Of course, that is possible. Return the product to Kapten & Son LLC, 134 N 4th Street
, Brooklyn, NY 11249 and include a note, that you revocate your product. As soon as we receive the return, we will refund the amount to your account. If you’ve paid via bank transfer, please include your account details in the package. With the refund you can order your new prefered product. Unfortunately due to logistic reasons we can’t exchange automatically.

Complaint/Warranty

  • Warranty

    Kapten & Son stands for quality and long life duration. Therefore we guarantee you a warranty of 24 months from the date of purchase of your Kapten & Son products. This exists additionally to the legal warranty. Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases please reach out to our Service Crew via our contact form. We will try to get in touch with you as quickly as possible and find a solution for the problem.

    Warranty does not cover:

    1. Any kind of damage concerning the battery or straps of every kind

    2. Damage caused by incorrect usuage and accidents (e.g. shock, fall, high water intrusion, scratches on glas)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolongue through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as voucher when reclaiming the product.

  • Incorrect Delivery

    If you’ve received a different product than ordered, please contact our Service Crew via the contact form.

  • Retail Purchasing

    If you’ve bought your product at one of our retail stores, please refer to them in case of return or warranty claims. Products, that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina / Campus

  • Product information:

    Clockwork: Quarz clockwork by the suisse company RONDA

    Case: polished stainless steel case

    Sizes:

    Diameter Campina 36mm

    Diameter Campus: 40mm

    Height: 7mm

    Glas: Hardened mineral glas

    Backside: screwed stainless steel panel with elegant Kapten & Son gravure

    Waterproofness: 5 ATM waterresistant

    Warranty: 24 months

  • How do I change my straps?

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • How do I adjust the length of my mesh strap?

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions till you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.
     

    https://www.youtube.com/watch?v=9iK0FTIrKzg

  • How do I clean my nylon straps?

    You can clean your Kapten & Son nylon strap in the washing machine. We recommend a cold wash program.

Questions about our PURE watch

  • Product details

    Case: STAINLESS STEEL 316L nickel-free

    Movement: Miyota GL20 Japanese Quartz Movement

    Diameter: 38 mm

    Case Size: 6 mm

    glass: hardened mineral glass

    back case: stainless steel panel with elegant Kapten & Son engraving

    Waterproofness: 3 ATM

    Guarantee: 24 months

  • Can I change the strap of my PURE watch?

    The PURE watch is not compatible with the single straps we offer, the strap is not interchangeable.

  • How do I clean the silicone strap of my PURE watch?

    You can carefully clean the silicone strap with lukewarm water and a fuzz-free cloth. The watch case is splash-proof but should not be held under running water and should not be submerged.

Questions about our sunglasses:

Due to our holiday schedule orders placed between December 23 and December 26 will be processed on December 27