Frequently Asked Questions

Customer Service Hours:

We're here for you Monday through Friday: 11 a.m. - 6 p.m. EST

ORDERS

  • Holiday Special

    For orders of $99 or more you will receive a free genuine leather passport holder.
    For orders of $199 or more you will receive a free passport holder and 15% off your entire purchase.
    For orders of $299 or more you will receive a free passport holder and 20% off your entire purchase.

    This offer cannot be combined with other discounts.

  • Your Account

    You can create a customer account to keep track of all your orders. Of course you can also order without having a customer account. If you have further questions about your account, please contact us via our  Contact Form .

  • Redeem Your Coupon

    You can redeem your coupon at checkout (in “Your Bag”) by entering your personal coupon code in the “Coupon Code” field. Only one coupon can be redeemed at a time. If you're having issues, please use our  Contact Form to reach out to our Service Crew.

  • Canceling Your Order

    If you’ve literally just paid, there might be a possibility to cancel your order before it ships. Otherwise, as soon as you’ve received your order, you can make use of our return policy and send the products back to us for a refund.

  • Your Order Status

    After placing your order, you receive an automatic order confirmation. As soon as your payment has been accepted you will receive an emailed receipt. Once your order has been scanned by UPS, you’ll receive an email with your tracking number.

SHIPPING & DELIVERY

  • Important Courier Information

    Our courier does not deliver to P.O. boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses.

  • Holiday Ground Shipments within US

    To help us deliver your product by December 22 within the continental US, please place your ground orders before December 12. Please bare in mind that because of the high level of traffic, and weather conditions during the holidays, shipments may experience delays. For this reason, we offer express shipping options within all 50 states.

  • Shipping within US

    We currently ship to all 50 states. Your package is delivered via UPS SurePost and generally arrives within 3 - 7 business days (continental US). UPS SurePost services provide the convenience of UPS shipping and  USPS-delivery to customers' mailboxes.

  • Shipping to Canada

    Your package is delivered via USPS and generally arrives within 6 - 10 business days, may be subject to customs delays. Please understand that customs and duties are borne by the customer.

  • Changing Your Address

    Changing your address after your order has been placed is possible in some cases. Our Service Crew can tell you, whether we are able to change your address. Use our   Contact Form or call (347) 790-1766 (11AM - 6PM EST) to get in touch.

  • Tracking Your Order

    Enter the tracking number from your shipping confirmation email at UPS.com to check the shipping status of your order. You can also log into you  account to find your tracking number.

RETURNS & EXCHANGES (max. 2 items per order)

  • Extended Holiday Returns

    Any products purchased on or after November 22, 2017 can be returned before January 30, 2018.

  • US Returns/Exchanges

    Products ordered through our online shop can be exchanged within 30 days of receiving the order. To do so, fill out our  Contact Form to inform us about your return/exchange. As soon as we’ve received your product(s), we will issue a refund to the same payment method used at point of purchase.


    Your first exchange (per order) is free. We will accept subsequent exchanges from the same order under the condition that you (the customer) bear the shipping cost.

  • Canadian Returns/Exchanges

    Products ordered through our online shop can be exchanged within 30 days of receiving the order. To do so, fill out our  Contact Form to inform us about your return/exchange. As soon as we’ve received your product(s), we will issue a refund to the same payment method used at point of purchase.


    Returns and exchanges will be accepted under the condition that you (the customer) bear the shipping cost.

WARRANTY

  • Warranty

    Kapten & Son stands for high- and long-lasting quality. Therefore we offer you a 24-month warranty from the date of purchase. Within the warranty period we will replace products affected by material or manuafactuting defects. Please reach out to our Service Crew via our  Contact Form We will get in touch with a solution for you as quickly as possible.

    Warranty does not cover:

    1. Any damage to battery or straps.

    2. Damage caused by incorrect usage or accidents (e.g. shock, fall, water intrusion, scratches on crystal)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolongue through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as a voucher when returning the product.

  • Incorrect Delivery

    If you’ve received a different product than you ordered, please contact our Service Crew via the  Contact Form .

  • Retail Purchasing

    If you’ve bought your product at one of our retail partners' stores, please refer to them in case of return or warranty claims. Products, that weren’t ordered in our online shop can only be returned to the retailer.

QUESTIONS ABOUT CAMPINA & CAMPUS

  • Product information

    Clockwork:  Quartz clockwork by the swiss company RONDA

    Case:  Polished Stainless Steel

    Sizes:

    - Campina  36mm

    - Campus  40mm

    Case Thickness:  7mm

    Crystal:  Hardened Mineral Glass

    Caseback:  Screwed Stainless Steel panel with elegant Kapten & Son engraving

    Water Resistance:  5 ATM

    Warranty: 24 months

  • Changing Your Strap

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • Adjusting the Length of Your Mesh Strap

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions untill you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.

  • Cleaning Your Nylon Strap

    You can machine wash your Kapten & Son nylon strap on a cold wash cycle.

QUESTIONS ABOUT CHRONO

  • Product information

    Cristal:  Scratch resistant, domed sapphire crystal

    Movement:  Quartz movement by Swiss company, Ronda

    Case:  319L Stainless Steel

    Caseback: Screwed stainless steel panel with elegant engraving

    Dial:  Convenient stop watch function and date indication

    Diameter: 40mm

    Water Resistance:  5ATM

    Warranty: 24 months

  • Adjusting the steel links

    Our Chrono steel features an all new steel link strap, any size adjustments of these straps should be performed by professionals only. Attempting to remove links on your own may lead to damaging of the strap, which will void the warranty. If you have any questions regarding your strap, please fill out our  Contact Form and we'll help find a solution for you.

                QUESTIONS ABOUT PURE

                • Product information

                  Case: Stainless Steel 316L Nickel-Free

                  Movement: Miyota GL20 Japanese Quartz Movement

                  Diameter: 8 mm

                  Case Thickness: 6 mm

                  Crystal:  hardened mineral glass

                  Caseback:  Stainless Steel panel with elegant Kapten & Son engraving

                  Water Resistance:  3 ATM

                  Warranty: 24 months

                QUESTIONS ABOUT SUNNIES

                • Prescription Lenses

                  Unfortunately our sunglasses are not available with prescription lenses. For real though, do you honestly want to see everybody on the beach?

                • Cleaning Your Sunglasses

                  The best way to clean your sunglasses is with warm soapy water. Rinse the glasses afterwards and dry them with a soft cloth. Please do not use any aggressive cleaning agents, as this could have devestating effects on your glasses' mechanics.