Frequently Asked Questions

Customer Service Hours:

Live Chat and Phone: Monday - Friday: 11 a.m. - 6 p.m. EST

Order

  • Mother's Day Promotion

    Bangle will match case colour of the selected watch. Pure and Midnight Mesh are paired with a silver bangle, and colour is randomized for sunglasses. Item is automatically added to your cart with the selected product. Bangle can be adjusted to the size of your wrist manually. Offer valid until May 14th 2017 or while supplies last.

  • Your Account

    You can create a customer account to keep track of all your orders. Of course you can also order without having a customer account. If you have further questions about your account, please contact us via our   Contact Form.

  • Redeem Your Voucher

    You can redeem your coupon at checkout (in “Your Bag”) by entering your personal coupon code in the “Coupon Code” field. Only one coupon can be redeemed at a time. If you're having issues, please use our   Contact Form   to reach out to our Service Crew.

  • Exchanging Your Order

    You can only change your order, if you haven’t paid yet. In this case, please contact us through our   Contact Form   and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

  • Canceling Your Order

    If you’ve literally just paid, there might be a possibility to cancel your order before it ships. Otherwise, as soon as you’ve received your order, you can make use of our return policy and send the products back to us for a refund.

  • Your Order Status

    After placing your order, you receive an automatic order confirmation. As soon as your payment as been accepted you will receive an emailed receipt. Once your order has been scanned by FedEx, you’ll receive an email with your tracking number. We cannot track orders below $50. 

Shipping/Delivery

  • Shipping

    We currently ship to all 50 states. Your package is delivered via FedEx and usually arrives within 3-5 business days. Of course we try to process every order as quickly as possible.

  • Changing Your Address

    Changing your address after your order has been placed is possible in some cases. Our Service Crew can tell you, whether we are able to change your address. Use our   Contact Form   or call (347) 790-1766 (11AM - 6PM EST) to get in touch.

  • Tracking Your Order

    With your shipping confirmation, you’ll receive a tracking number, that you can enter at   FedEx.com   to check the status of your order. After the shipping confirmation, it can take up to 24 hours, till the system has registered your order with FedEx. Please be aware, that there is no possibilty to track orders below $50.

Returns

  • Returning Your Product

    You can return Kapten & Son products that you’ve ordered in our online shop within 30 days after receiving the order. To do so, fill out our   Contact Form   to inform us about your return. As soon as we’ve received your return, we will refund the amount via the same payment method used for purchase.

  • Exchanging Your Product

    You’ve suddenly fallen in love with a different model and would like to change the one you’ve ordered? Of course, that is possible. Simply follow the instructions on "Returing Your Product."

    Please include a note stating that you're exchanging/returning your product. As soon as we've received the return, we will refund the amount to your account/card on file. With the refund you can order your new product.

Warranty

  • Warranty

    Kapten & Son stands for high- and long-lasting quality. Therefore we offer you a 24-month warranty from the date of purchase. Within the warranty period we will replace products affected by material or manuafactuting defects. Please reach out to our Service Crew via our   Contact Form   . We will get in touch with a solution for you as quickly as possible.

    Warranty does not cover:

    1. Any damage regading the battery or straps.

    2. Damage caused by incorrect usage or accidents (e.g. shock, fall, high water intrusion, scratches on crystal)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolongue through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as a voucher when returning the product.

  • Incorrect Delivery

    If you’ve received a different product than you ordered, please contact our Service Crew via the   Contact Form.

  • Retail Purchasing

    If you’ve bought your product at one of our retail partners' stores, please refer to them in case of return or warranty claims. Products, that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina / Campus

  • Product information:

    Clockwork: Quartz clockwork by the swiss company RONDA

    Case: Polished Stainless Steel

    Sizes:

    Campina Diameter 36mm

    Campus Diameter: 40mm

    Case Thickness: 7mm

    Crystal: Hardened Mineral Glass

    Caseback: Screwed Stainless Steel panel with elegant Kapten & Son engraving

    Water Resistance: 5 ATM

    Warranty: 24 months

  • Changing Your Strap

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • Adjusting the Length of Your Mesh Strap

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions untill you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.
     

    https://www.youtube.com/watch?v=9iK0FTIrKzg

  • Cleaning Your Nylon Strap

    You can machine wash your Kapten & Son nylon strap on a cold wash cycle.

Questions about our PURE watch

  • Product details

    Case: Stainless Steel 316L Nickel-Free

    Movement: Miyota GL20 Japanese Quartz Movement

    Diameter: 38 mm

    Case Thickness: 6 mm

    Crystal: hardened mineral glass

    Caseback: Stainless Steel panel with elegant Kapten & Son engraving

    Water Resistance: 3 ATM

    Warranty: 24 months

  • PURE Watch Strap

    Your PURE watch comes with a unique silicone strap. We curently do not offer any additional straps for this watch.

  • Cleaning the Silicone Strap of Your PURE Watch

    You can carefully clean the silicone strap with luke-warm water and a fuzz-free cloth. The watch is splash-proof but should not be held under running water or submerged.

Questions about our sunglasses:

  • Dioptric Strength

    Unfortunately our sunglasses are not available with dioptric strength. But for real, do you seriously want to see everybody on the beach?

  • Cleaning Your Sunglasses

    The best way to clean your sunglasses is with warm soapy water. Rinse the glasses afterwards and dry them with a soft cloth. Please do not use any aggressive cleaning agents, as this could have devestating effects on your glasses' mechanics.