Frequent questions

Order

  • Customer Account

    You can create a customer account to keep track of all your orders. Of course you can also order without having a customer account. If you have further questions about your account, please contact us via our Contact Form.

  • Redeem a voucher

    You can redeem your coupon at checkout (in “Your Bag”) by entering your personal coupon code in the “Coupon Code” field. Only one coupon can be redeemed for each order. If you have serveral coupons and would like to combine them, please use our Contact Form to reach out to our Service Crew.

  • Can I exchange my order?

    You can only change your order, if you haven’t paid yet. In this case, please contact us through our Contact Form and tell us which product you’d preferably have. If you’ve paid your products directly in the order process, there’s unfortunately nothing we can change subsequently, as your order is immediately forwarded to our shipping providers during the processing procedure.

  • Can I cancel my order?

    You’ve spontaneously decided to go for a different product? If you’ve literally just paid, there might be a possibility to cancel your order before it ships. Otherwise, as soon as you’ve received your order, you can make use of our return policy and send the products back to us.

  • Status of my order

    After placing your order, you receive an automatic order confirmation. As soon as your products have been transferred to FedEx, you’ll receive another confirmation with the tracking number. We do not track unders below $50. 

Shipping/Delivery

  • Shipping

    We currently ship to all 50 states. Your package is delivered via FedEx and usually arrives within 3-5 business days. Of course we try to process every order as quickly as possible.

  • I want to change my address

    Changing your address after your order has been placed is possible in some cases. Our Service Crew can tell you, whether we are able to change your address. Use our Contact Form or call (347) 790-1766 to get in touch.

  • Tracking your Order

    With your shipping confirmation, you’ll receive a tracking number, that you can enter at  FedEx.com, to check the status of your order. After the shipping confirmation, it can take up to 24 hours, till the system has registered your order with FedEx. Please be aware, that there is no possibilty to track orders under $50.

Returns

  • How do I return items?

    You can return Kapten & Son products that you’ve ordered in our online shop within 30 days after receiving the order. To do so, fill out our Contact Form or send us an email at care@kapten-son.com to inform us about your return. Please send the products to the following address within 7 days:

     

    Kapten & Son LLC

    134 N 4th Street


    Brooklyn, NY 11249

    USA

     

    As soon as we’ve received your return, we will refund the amount via the same payment method used for purchase.

  • How can I change my product?

    You’ve suddenly fallen in love with a different model and would like to change the one you’ve ordered? Of course, that is possible. Simply follow the "How do I return items" instructions and ship your product(s) to:

     

    Kapten & Son LLC 

    134 N 4th Street


    Brooklyn, NY 11249

    USA

     

    Please include a note stating that you're exchanging/returning your product. As soon as we've received the return, we will refund the amount to your account/card on file. With the refund you can order your new product. Unfortunately due to logistical reasons we can’t exchange automatically.

Warranty

  • Warranty

    Kapten & Son stands for high- and long-lasting quality. Therefore we guarantee you a warranty of 24 months from the date of purchase of your Kapten & Son products. This exists additionally to the legal warranty. Within the warranty period we will correct all defects, due to material or manufacturing defects free of charge. In those cases please reach out to our Service Crew via our contact form or call (347) 790-1766. We will get in touch with a solution for you as quickly as possible.

    Warranty does not cover:

    1. Any kind of damage concerning the battery or straps of every kind

    2. Damage caused by incorrect usuage and accidents (e.g. shock, fall, high water intrusion, scratches on glas)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolongue through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as voucher when reclaiming the product.

  • Incorrect Delivery

    If you’ve received a different product than ordered, please contact our Service Crew via the contact form.

  • Retail Purchasing

    If you’ve bought your product at one of our retail stores, please refer to them in case of return or warranty claims. Products, that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina / Campus

  • Product information:

    Clockwork: Quarz clockwork by the suisse company RONDA

    Case: polished stainless steel case

    Sizes:

    Diameter Campina 36mm

    Diameter Campus: 40mm

    Height: 7mm

    Glas: Hardened mineral glas

    Backside: screwed stainless steel panel with elegant Kapten & Son gravure

    Waterproofness: 5 ATM waterresistant

    Warranty: 24 months

  • How do I change my straps?

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • How do I adjust the length of my mesh strap?

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions till you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.
     

    https://www.youtube.com/watch?v=9iK0FTIrKzg

  • How do I clean my nylon straps?

    You can clean your Kapten & Son nylon strap in the washing machine. We recommend a cold wash program.

Questions about our PURE watch

  • Product details

    Case: STAINLESS STEEL 316L nickel-free

    Movement: Miyota GL20 Japanese Quartz Movement

    Diameter: 38 mm

    Case Size: 6 mm

    glass: hardened mineral glass

    back case: stainless steel panel with elegant Kapten & Son engraving

    Waterproofness: 3 ATM

    Guarantee: 24 months

  • Can I change the strap of my PURE watch?

    The PURE watch is not compatible with the single straps we offer, the strap is not interchangeable.

  • How do I clean the silicone strap of my PURE watch?

    You can carefully clean the silicone strap with lukewarm water and a fuzz-free cloth. The watch case is splash-proof but should not be held under running water and should not be submerged.

Questions about our sunglasses:

Due to our holiday schedule orders placed between December 23 and December 26 will be processed on December 27