Frequently Asked Questions

Customer Service Hours:

We're here for you Monday through Friday: 11 a.m. - 6 p.m. EST

Contact Form

Orders

  • Father's Day Promotion

    Must buy two pairs of full price sunglasses, the Venice style is not valid for this deal.
    We do not accept returns or exchanges for products purchased under this deal except for defects.

  • Your Account

    You can create a customer account to keep track of all your orders. Of course you can also order without having a customer account. If you have further questions about your account, please contact us via our  Contact Form.

  • Redeem Your Voucher

    You can redeem your coupon at checkout (in “Your Bag”) by entering your personal coupon code in the “Coupon Code” field. Only one coupon can be redeemed at a time. If you're having issues, please use our  Contact Form  to reach out to our Service Crew.

  • Canceling Your Order

    If you’ve literally just paid, there might be a possibility to cancel your order before it ships. Otherwise, as soon as you’ve received your order, you can make use of our return policy and send the products back to us for a refund.

  • Your Order Status

    After placing your order, you receive an automatic order confirmation. As soon as your payment has been accepted you will receive an emailed receipt. Once your order has been scanned by UPS, you’ll receive an email with your tracking number.

Shipping & Delivery

OUR COURIER DOES NOT DELIVER TO: P.O. BOXES, ARMY POST OFFICE (APO), AND FLEET POST OFFICE (FPO) ADDRESSES.

  • Shipping

    We currently ship to all 50 states. Your package is delivered via UPS SurePost and generally arrives within 3 - 7 business days. UPS SurePost services provide the convenience of UPS shipping and USPS-delivery to customers' mailboxes.

     

    We currently ship to Canada. Your package is delivered via USPS and generally arrives within 6 - 10 business days. Please understand that customs and duties are borne by the customer.

  • Changing Your Address

    Changing your address after your order has been placed is possible in some cases. Our Service Crew can tell you, whether we are able to change your address. Use our  Contact Form  or call (347) 790-1766 (11AM - 6PM EST) to get in touch.

  • Tracking Your Order

    Enter the tracking number from your shipping confirmation email at  UPS.com  to check the shipping status of your order. You can also log into your  account  to find your tracking number.

Returns & Exchanges (max. 2 items per order)

CANADA: RETURNS/EXCHANGES WILL BE ACCEPTED UNDER THE CONDITION THAT YOU (THE CUSTOMER) BEAR THE SHIPPING COST.

UNITED STATES: YOUR FIRST RETURN/EXCHANGE PER ORDER IS FREE. WE WILL ACCEPT SUBSEQUENT EXCHANGES FROM THE SAME ORDER UNDE THE CONDITION THAT YOU (THE CUSTOMER) BEAR THE SHIPPING COST.

  • Returning/Exchanging Your Product

    You can return Kapten & Son products that you’ve ordered in our online shop within 30 days after receiving the order. To do so, fill out our  Contact Form  to inform us about your return. As soon as we’ve received your return, we will refund the amount via the same payment method used for purchase. If you're exchanging, you can buy your new item as soon as we've refunded you.

  • Exchanging Your Product

    To exhange your product, please reach out to us via our  Contact Form  and tell us which product you’d preferably have. You will receive a UPS return label to use when returning your item(s). 

Warranty

  • Warranty

    Kapten & Son stands for high- and long-lasting quality. Therefore we offer you a 24-month warranty from the date of purchase. Within the warranty period we will replace products affected by material or manuafactuting defects. Please reach out to our Service Crew via our  Contact Form. We will get in touch with a solution for you as quickly as possible.

    Warranty does not cover:

    1. Any damage to battery or straps.

    2. Damage caused by incorrect usage or accidents (e.g. shock, fall, water intrusion, scratches on crystal)

    The warranty does not extend by unauthorized interference of the buyer or third party. The warranty period does not prolongue through taking use of the warranty. Neither can contamination of the product cause warranty claims. If your Kapten & Son product has defects, please include your invoice as a voucher when returning the product.

  • Incorrect Delivery

    If you’ve received a different product than you ordered, please contact our Service Crew via the  Contact Form.

  • Retail Purchasing

    If you’ve bought your product at one of our retail partners' stores, please refer to them in case of return or warranty claims. Products, that weren’t ordered in our online shop can only be returned to the retailer.

Questions about Campina & Campus

  • Product information:

    Clockwork: Quartz clockwork by the swiss company RONDA

    Case: Polished Stainless Steel

    Sizes:

    -  Campina  36mm

    -  Campus  40mm

    Case Thickness: 7mm

    Crystal: Hardened Mineral Glass

    Caseback: Screwed Stainless Steel panel with elegant Kapten & Son engraving

    Water Resistance: 5 ATM

    Warranty: 24 months

  • Changing Your Strap

    All our straps are exchangeable. Individualistic for every kind of event. The videos show you, how you can easily exchange one for another.

    Nylon

    Leather-/Canvas-/Mesh Straps

  • Adjusting the Length of Your Mesh Strap

    Your wrist is smaller than the length of your mesh strap? Let’s quickly show you how you can change the length of your strap:

    1. Open the mesh strap by lifting the safety bracket and panel
    2. Take your Kapten & Son Tool and place it over the adjustable sealing cap (view illustration)
    3. To open the adjustable sealing cap, carefully push your tool down to lift the cap
    4. Now you can move the adjustable cap on the strap in both directions untill you’ve found the perfect length for you.
    5. To lock, push down the sealing cap again.
     

    https://www.youtube.com/watch?v=9iK0FTIrKzg

  • Cleaning Your Nylon Strap

    You can machine wash your Kapten & Son nylon strap on a cold wash cycle.

Questions about our PURE watch

  • Product details

    Case: Stainless Steel 316L Nickel-Free

    Movement: Miyota GL20 Japanese Quartz Movement

    Diameter: 38 mm

    Case Thickness: 6 mm

    Crystal: hardened mineral glass

    Caseback: Stainless Steel panel with elegant Kapten & Son engraving

    Water Resistance: 3 ATM

    Warranty: 24 months

  • PURE Watch Strap

    Your PURE watch comes with a unique silicone strap. We curently do not offer any additional straps for this watch.

  • Cleaning the Silicone Strap of Your PURE Watch

    You can carefully clean the silicone strap with luke-warm water and a fuzz-free cloth. The watch is splash-proof but should not be held under running water or submerged.

Questions about our sunglasses

  • Prescription Lenses

    Unfortunately our sunglasses are not available with prescription lenses. For real though, do you honestly want to see everybody on the beach?

  • Cleaning Your Sunglasses

    The best way to clean your sunglasses is with warm soapy water. Rinse the glasses afterwards and dry them with a soft cloth. Please do not use any aggressive cleaning agents, as this could have devestating effects on your glasses' mechanics.